How Small and Midsize Businesses Can Get Started


Have you ever wondered if the term “artificial intelligence” (AI) is relevant to your small or midsize business (SMB)? The truth is, AI isn’t just for tech giants anymore. AI can be a game-changer for SMBs, offering a surprising range of benefits like:

  • Boosting Efficiency: Automating repetitive tasks frees up your employees’ time to focus on higher-value activities.
  • Enhancing Customer Service: AI-powered chatbots can provide 24/7 customer support and personalized recommendations.
  • Making Smarter Decisions: AI can analyze data to identify trends, predict customer behavior, and optimize marketing campaigns.
  • Saving Money: By streamlining processes and improving efficiency, AI can help you reduce costs.

Demystifying AI

AI may sound intimidating, but it’s essentially a computer program that learns and improves with time. Think of it like a super-powered research assistant that can analyze massive amounts of data and identify patterns humans might miss. You already interact with AI in your daily life, perhaps without even realizing it. For example, spam filters use AI to identify and block unwanted emails, and ride-sharing apps like Uber leverage AI to recommend the fastest routes for drivers.

Getting Started with AI

Ready to explore how AI can benefit your SMB? Here’s a roadmap to get you started:

  1. Identify Your Pain Points: Think about the areas in your business that could be improved. Are you struggling with repetitive tasks like data entry or scheduling appointments? Is your customer service overwhelmed with basic inquiries? Identifying these pain points will help you determine where AI can offer the most value.
  2. Explore Low-Barrier-to-Entry Tools: There’s no need to jump into complex AI systems right away. Look for user-friendly tools designed specifically for SMBs. Here are a few examples:
    • Chatbots: These AI-powered virtual assistants can answer customer questions, collect information, and even schedule appointments, freeing up your staff’s time.
    • Social Media Automation: AI can help you schedule posts, analyze engagement metrics, and even target your audience more effectively.
    • Marketing Analytics: AI can track the performance of your marketing campaigns and provide insights to help you optimize your spending.
  3. Start Small and Focus on Goals: Don’t try to overhaul your entire business with AI at once. Pick a specific area to focus on and choose a measurable goal for your AI implementation. This will help you track your progress and ensure you’re getting a return on your investment.


Here are a couple of inspiring examples of how SMBs are leveraging AI:

  • Local Restaurant Success: A pizzeria used a chatbot to allow customers to order and pay for their meals online. This not only streamlined the ordering process but also freed up staff to focus on preparing food.
  • AI-Powered Recommendations: A clothing boutique implemented an AI-powered recommendation system that suggests outfits to customers based on their past purchases and browsing history. This resulted in a significant increase in sales.

Guidance Helps

AI doesn’t have to be a mystery for SMBs. By starting small and focusing on specific goals, you can harness the power of AI to improve your business efficiency, enhance customer service, and gain a competitive edge.

Take the first step and explore how AI can transform your SMB! If you’d like to discuss your specific needs and explore how AI can benefit your business, the 2Go Advisory Group’s Practical AI Practice Group can help. Our experienced professionals can guide you through every step of the process, from developing an AI strategy to selecting and implementing the right solution for your business.

Katrina Montinola – Practical AI Practice Group Lead

Katrina Montinola leads the Practical AI Practice Group and brings over 25 years of experience as a technology executive and advisor, building and leading engineering teams in Silicon Valley. She offers deep expertise in software development strategies, recruiting top technical talent, managing onshore and offshore teams, and cultivating inclusive company cultures.

Learn more about our services at or contact Katrina at or +1 (650) 346-3880.